How to Manage your failed transactions in Your WidenPay Account
In this
tutorial, we will walk you through the steps to effectively manage your failed
transactions.
Let’s begin!
If you prefer learning through video, you can skip this tutorial and watch our online video “How to Configure WidenPay,” which covers the complete setup of the product.
Let’s
begin!
1. If you
already have an account, open your internet browser and go to the WidenPay
website: https://widenpay.com/
2. On the
login screen, click on "Sign in with Intuit" [see fig 1.0].
[fig 1.0]
3. You will
be redirected to the QuickBooks login screen. Sign into your QuickBooks account
as usual. You can use your Gmail account or another account by entering your
Email or User ID and Password. Once completed, click on the "Sign in"
button [see fig 1.1].
[fig 1.1]
Note: the
following:
You may be asked if you
want WidenPay to use information from your profile When you select
Allow, Intuit will allow WidenPay to access your information, including your
profile information, your email, your phone number, and your address.If this is
your first time accessing your WidenPay account, you may be asked to connect to
QuickBooks.
Please refer to the article: How to connect or reconnect to my Quickbook account
4. Once logged in, go to the top-right
corner of the bar menu, click on the drop-down menu next to your name, and
select "Failed transactions " [see fig 1.2].
[fig 1.2]
5. The Failed
transaction screen allows you to search (1) by Invoice No. , Customer or by
Error Code. You can also view and navigate all failed transactions records in the
list (2) [see fig 1.3].
[Fig 1.3]
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